Last updated: August 2026
Every policy that applies to your purchase is listed below. Each policy is available on its own dedicated page so you can review exactly what you need.
Terms of Service
How zemsim.com works — orders, payments, eligibility, device compatibility, and acceptable use.
Shipping Policy
ZemSim eSIMs are digital products. How and when your eSIM is delivered by email, and what to do if you don't receive it.
Return & Refund Policy
Our refund guarantee for digital eSIM purchases — when we offer refunds and how to request one.
Privacy Policy
What personal information we collect, how we use it, and your rights.
Contact Information
Business name, ABN, email, and address in Melbourne, Australia.
Questions? Contact us at hello@zemsim.com.