Shipping policy
Last updated: August 2026
1. Digital Delivery Only
ZemSim eSIMs are digital products. There is no physical shipping — no SIM cards, boxes or packages are sent. Your eSIM is delivered electronically to the email address you provide at checkout.
2. Delivery Time
Orders are processed automatically, 24 hours a day, 7 days a week. In almost all cases, your eSIM QR code and setup guide arrive within minutes of payment. In rare cases, delivery can take up to 1 business day.
3. What You Receive
Your delivery email contains everything you need to get online:
- A QR code to scan (or manual activation details)
- Your eSIM ICCID number
- Step-by-step installation instructions for your phone
- Tips for activating your plan at your destination
4. No Physical Address Needed
Because delivery is digital, you do not need to enter a shipping address. Just make sure the email address you provide at checkout is correct — that is where your eSIM will be sent.
5. Wrong Email Address
If you enter an incorrect email address and do not receive your eSIM, contact us at hello@zemsim.com with your order number. We will resend your eSIM to the correct address as quickly as possible.
6. What If I Don't Receive the Email?
First check your spam or promotions folder — delivery emails sometimes land there. If you still can't find it, email hello@zemsim.com with your order number and we will resend it immediately.
7. No Shipping Fees
Since there is no physical delivery, there are never any shipping or handling charges. The price you see at checkout is the full price you pay.
8. Contact
Questions about delivery? Email us at hello@zemsim.com.